Social Media for Small Business: Choosing a Network

The Best Small Business Social Networks
Choosing social media for small business is tough! Have you ever asked yourself if your business is on the WRONG social network(s)? Or maybe you’re not sure which network is best for your biz? Either way, we’ll break it down for you.

Figuring Out Which Social Channels to Use for Your Biz

For those who have delved into social marketing, you know that it’s not a walk in the park. Implementing social media for small business takes time, effort, and optimization. And learning. AND research. The good news → any small business can learn how to utilize social networks for digital marketing!

Social Media for Small Business

The below social media list in rank order. However, it’s important to note that the actual size of a social media network isn’t what it’s all about. Don’t get us wrong, it is necessary to an extent, but ultimately your unique content, delivery, and audience have the final say.

In other words, you need to be choosy when deciding on which platform to utilize. Each network caters to particular audiences, and the information they share is in a specific context. Think about it; you wouldn’t communicate the same way on Instagram as you would on LinkedIn or Google Plus as you would Pinterest.

8 Top Social Media Networks (in 2018):

About 29% of the world's population has an ACTIVE Facebook account
Holy moly!


Audience: THE ENTIRE WORLD! Not really. However, 29% of Earth’s population has an active Facebook account (2,200,000,000 / 7,600,000,000 = 28.9%).

So should every business have a presence on Facebook?

It depends on who you ask.

The size of Facebook’s social media network is massive! According to Statista, about 59% of users are between the ages of 25-54, 21% are 55+, and 20% are 13-24. In summary, Facebook mostly consists of Millennials and Generation X. If a large chunk of your audience is within this age group, give it a try! If a majority of your audience is under 24, then you might want to consider another social network like Snapchat.

68% of the US population has used YouTube at least once
How often do you use YouTube?


Quick + easy to understand + engaging = YouTube. Videos are the future of social media marketing! Plus, you don’t need to make as many daily posts on YouTube like some of the other social networks. However, make sure to share a minimum of 1-2 videos per day!

So what age groups make up YouTube’s audience? Millennials, followed by GenX, Boomers, and then Retirees! Also, it’s important to note that a majority of the U.S. population has either used YouTube previously or they still do. In fact, 68% of the U.S. population has tried it since its inception, and a majority of daily users access it via mobile


Instagram usage by U.S. Adults in 2018 is 35%
During 2016-2018, a shift in Instagram usage by U.S. adults increased from 59% to 64%!

ATTENTION lifestyle brands: Instagram = great place to share photos + short video snippets (3 to 60 seconds max)! Plus, it integrates with other apps to make cross-platform sharing a breeze! You’ll initially need to experiment with posting times (as with any social channel) to figure out when your content resonates the best. Our suggestion: start with three posts per day (morning, afternoon, and evening) and adjust the times from there.

According to the Pew Research Center’s social media network fact sheet, 35% of U.S. adults (in 2018) use Instagram!

  • 64% are aged 18 – 29
  • 40% are 30 – 49
  • 21% are 50 – 64
  • 10% are 65+

P.S. when we first published this post (July 24, 2017) the above numbers were as follows (as of 2016 research):

  • 59% are aged 18 – 29
  • 31% are 30 – 49
  • 13% are 50 – 64
  • 5% are 65+

(That’s a significant shift in only two years!)

Quick Tip: Since Instagram is “hashtag heavy,” create a hashtag list in advance! Hashtags are the best way to get your content noticed on Instagram.

Side note + “disclaimer”: The hashtag limit on Instagram is 30. Don’t use that amount on any other social platform (unless you want to look SPAM-taculous).


Audience: B2B companies! LinkedIn is a great social media option for businesses that rely heavily on networking to find potential affiliates, clients, partners, and employees.

We are frequently asked: “Shouldn’t all businesses have a profile on LinkedIn?” While it doesn’t hurt to have your name out there in as many places as possible, it’s not for every business. You won’t find many customers on there if you’re a B2C company because a majority of LinkedIn users are looking for a job. In short, job seekers are vetting corporations, and companies are vetting other businesses. Ultimately, LinkedIn users aren’t waiting (or expecting) to get sold to on there.

As for creating a business profile to recruit new employees, it’s important to note that posting a job on LinkedIn isn’t free. They do have different plans though, so depending on your budget, it may (or may not) be worth creating one.

Google+ will be shutting down in 2019!

First, if your company (B2B or B2C) has a blog, Google+ is an excellent way to share! By following and utilizing Communities within Google+, you can pinpoint audiences that have the same interests as your business! However, don’t just share your blog posts and hope for the best. Participate in the various conversations within the communities and put your business out there!

Second, if you have a brick and mortar company, set up a Google My Business page (different than Google+!). It’ll help boost that oh-so-important local SEO and help customers quickly find your biz!

Third, according to an article via the Buffer Blog, Google+ posts get indexed almost instantly (on the Google search engine). However, it takes time for website pages to get indexed! How long? Weeks or even months.


60% of customer expect a reply within 1 hour
Reflection time!: How long do customers have to wait for your reply?

If you have a blog, Twitter is ideal for almost any type of business. It gets your info out there fast (posts must be 280 words or less), and content sharing is easy! To add, when utilizing Twitter, make sure to use hashtags, but don’t use too many (3 max)! As always, for better engagement, don’t forget to add a photo(s) and link!

Also, if you’re looking to amp up your customer service, consider using Twitter! Lots of companies utilize Twitter to add not only a bit of transparency to their brand but as an additional customer option for feedback and questions. If you try this out, make sure to have someone watching and replying to incoming tweets, because according to the Twitter Blog:

We found customer service response times on Twitter vary from 4 seconds to 221 hours. On average, however, 60% of consumers expect brands to respond to their customer service requests within an hour. In reality, brand response times average 1 hour and 24 minutes.

Twitter Marketing Blog

We’ve seen many businesses thrive on Twitter, some that didn’t and others who struggled at first but then bounced back with a vengeance. Hey, it happens!

Quick Tip: Remember that when choosing social media for small business: CONTEXT. IS. KEY. and it’s different for every social network!


Audience: The younger group of Millennials (24 and under)! In fact, 28.5% of Snapchat users (in the U.S.) between the ages of 18-24 make up the largest portion of Snapchat’s user base. However, there’s a shift happening! In 2015 the 18-24 group was 46.8%, compared to 28.5% in 2016.

So where did they go?

Snapchat users are getting older!

Suggestion: If your audience isn’t part of the younger demographic, hold off on Snapchat FOR NOW. Since it’s one of the fastest-growing social networks and their audience is getting older, start with familiarizing yourself with the platform. Knowing how to use the social network will make your life easier when you go to implement it into your social marketing.

Try it out! –> download Snapchat.


Does your brand scream out to designers, food lovers, or the DIY community? What about home-improvement buffs, landscapers, or organic gardeners? Maybe techies, coders, or content creators?

Pinterest is like having one big digital corkboard to show off your brand! Content is easily shareable by “pinning” or “repinning” and relies heavily on high-quality imagery. Plus there are multiple options to organize/categorize/display your content, and the advertising options are getting better by the day!

If your brand caters more to the female population, then definitely consider Pinterest! According to Omnicore Agency, 81% of Pinterest users are women.

Share Your Social Media for Small Business Expertise!

Before we go, two more things. First, don’t forget to connect your social media profiles to your website!

Second, let us know which social media platform(s) you’ll be choosing!

If you already utilize social, which channels work best in your industry? Share your feedback below!

That’s all that we have on social media for small business (for now)! If you’re looking for more social media optimization tips, check out these posts!:

In the meantime, stay tuned for additional UGH! Media blog posts!

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Although we specialize in digital solutions, as of Jan. 1, 2019, we no longer accept individual service requests. However, we do take inquiries/questions (see Contact Us page for more info).

Please note, this post does not establish a UGH! Media LLC-client relationship. It is for informational purposes only. For additional info, please refer to our disclaimer.

About Jarred

Jarred Andrews is a Co-Founder and Senior Web Strategist of UGH! Media. He empowers small businesses to not fear the digital world by helping them understand how things are connected, support one another, and how to get that info for free or at a discount. Jarred started in tech through online higher education as a recruiter, marketer, project coordinator, and director. On the side, he worked as a consultant to small businesses focused on event planning, social media, and web development/design. When helping clients, he noticed a considerable disconnect between storefronts, local presence, and online visibility. It became clear that small businesses struggle with internet marketing and other digital solutions, and they never knew where to begin. Ultimately, they wanted information that was simplified, DIY, and practical -- a one-stop-shop to fix pesky online small business roadblocks. (For a more in-depth bio, head on over to the About Us section!)

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